Liliana Martinez
Articles
Recent activity by Liliana Martinez
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Requirements for software license: Figma
Figma is an essential tool for our design processes, enabling collaboration and innovation across our team. To streamline the access process while ensuring that all users can fully benefit from Fig...
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Troubleshooting Common Printer Issues: A Step-by-Step Guide
Preliminary Troubleshooting Steps for a Printer: If you're experiencing issues with your printer, such as it not printing correctly or at all, there are several preliminary steps you can take to tr...
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Equipment Policy - Standards & Renewal / Refresh & Repair
Summary The Laptop Computer and Hardware Policy, including new laptop requests and Refresh / replacement computer guidelines for 2-year and 3-year renewal cycles. Computer hardware standards are se...
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How do I configure an API?
Configuring an API (Application Programming Interface) typically involves several steps depending on the specific requirements of the API and the technology stack being used. Here's a general guide...
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How to setup and connect to a VPN?
Here is how you setup and connect to a VPN: VPN Connection information: 1.) Download widget. 2.) Install 3.) Log in using your email and password 4.) Access the applications you need If you are ...
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Troubleshoot Internet or VPN issues
Top 5 quick fixes for internet issues 1. Restart your modem and router or internet gateway (modem/router combo)An equipment restart is the golden rule of internet troubleshooting. This should...
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How to Resolve Data Sync Issues in Bloomberg Tax
Efficient data synchronization is crucial for making the most of Bloomberg Tax Software. Sync issues, however, can occasionally disrupt the seamless experience you expect. This article will guide y...
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Standard Operating Procedure (SOP) for Diagnosing Gmail Outage Issues
Purpose This SOP provides IT agents with a structured approach to diagnose and communicate with employees experiencing Gmail outages. It includes initial troubleshooting steps for employees to take...
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Creating a Problem Ticket and Initiating Change Process (SOP)
Purpose This SOP provides IT agents with a structured approach to create a problem ticket, attach related incidents, and initiate a change process for problem incident management requests. This ens...
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Troubleshooting SSO Issues (SOP)
Single Sign-On (SSO) allows employees to access multiple applications with one set of credentials, improving convenience and security. However, users may occasionally experience issues with SSO tha...
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