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Liliana Martinez

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Articles

Recent activity by Liliana Martinez

  • Change your voicemail greeting before you go on vacation

    Summary: Use this guide to update your voicemail greeting before you go on vacation so callers know you’re away and who to contact in your absence. Includes quick steps for Zoom Phone, Microsoft Te...

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  • Hardware Service Request: Macbook Pro - 16-inch M1 Pro/Max - Agent Steps

    🔴AGENT STEPS ONLY🔴Service Request: MacBook Pro (16" M1 Pro/Max) RestartHave you tried restarting the laptop?Try these 3 quick fixesPlease try these 3 quick fixes and let me know if that worked.- Up...

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  • How to submit an event plan

    Purpose This article explains what information MSDC needs to review and approve an event, and how to submit an event plan using the “Event Plan Request” ticket form in Zendesk.Before you submit Sub...

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  • Upcoming Community Programs

    PIDCO Open House & Networking — September 25, 2025 — 1901 PIDCO Drive, Plymouth, IN 46563 (On-site Conference Room) Plymouth Community Farmers & Makers Market — September 26, 2025 — Downtown Plymo...

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  • Enroll Now for the 2025–2026 School Year with MSDC: Join a Community That Puts Students First

    Please click HERE to enroll for the 25-26 school year!Open enrollment is underway — discover academic excellence, hands-on learning, and supportive services designed to help every student thrive.MS...

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  • Manual Approvals — gather required information and use the "Awaiting Approvals" macro

    Describe the required steps for handling requests that need manual approval: gather all necessary information, then apply the macro "Awaiting Approvals" to mark the ticket and trigger your approval...

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  • New Laptop SOP

    SOP: Provisioning a New Laptop Due to Accidental Damage1. Purpose To outline the steps for IT staff to efficiently and consistently process the replacement of employee laptops that have been accide...

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  • Setting Up Your Workstation: Steps to Follow for Remote and In-Office Setups

    Setting Up Your Home or Office Workspace Selecting Your Workspace For Remote Employees: Choosing a Quiet, Well-lit Area in Your Home Selecting the right spot in your home is key for productivity. C...

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  • How to Access and Set Up Your Company Email Account

      Your company email account is one of your primary communication tools, and likely, primary for customer-facing teams. This guide will walk you through accessing and setting up your email account,...

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  • Understanding and Navigating Company's Internal Systems and Portals

    Maximizing the Use of Our Digital Resources As part of our team, you have access to various internal systems and portals that are integral to your daily operations. This guide is designed to help y...

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