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Liliana Martinez

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Articles

Recent activity by Liliana Martinez

  • Facilities Maintenance Dispatch SOP

    PurposeTo guide dispatch members in efficiently managing maintenance work requests and assigning tasks.Procedure Receive and Review RequestsCollect requests with clear details: location, issue, urg...

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  • Gmail Outage Notification (Ongoing Investigation)

    OverviewOur IT team is aware of an ongoing Gmail service outage that is currently impacting some employees. Users may experience issues such as: Inability to send or receive emails Delayed message ...

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  • Troubleshooting Wi-Fi Issues at Your Location

    📶 If you're experiencing Wi-Fi issues at your property, this guide will help you diagnose and resolve the most common problems quickly. If the steps below don’t work, please reach out to our IT su...

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  • Setting Up A New Conference Room

    To ensure a smooth and efficient setup for your new conference room, please submit a request. This allows our IT team to track and prioritize your request effectively.When our IT team receives your...

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  • Change your voicemail greeting before you go on vacation

    Summary: Use this guide to update your voicemail greeting before you go on vacation so callers know you’re away and who to contact in your absence. Includes quick steps for Zoom Phone, Microsoft Te...

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  • Hardware Service Request: Macbook Pro - 16-inch M1 Pro/Max - Agent Steps

    🔴AGENT STEPS ONLY🔴Service Request: MacBook Pro (16" M1 Pro/Max) RestartHave you tried restarting the laptop?Try these 3 quick fixesPlease try these 3 quick fixes and let me know if that worked.- Up...

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  • How to submit an event plan

    Purpose This article explains what information MSDC needs to review and approve an event, and how to submit an event plan using the “Event Plan Request” ticket form in Zendesk.Before you submit Sub...

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  • Upcoming Community Programs

    PIDCO Open House & Networking — September 25, 2025 — 1901 PIDCO Drive, Plymouth, IN 46563 (On-site Conference Room) Plymouth Community Farmers & Makers Market — September 26, 2025 — Downtown Plymo...

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  • Enroll Now for the 2025–2026 School Year with MSDC: Join a Community That Puts Students First

    Please click HERE to enroll for the 25-26 school year!Open enrollment is underway — discover academic excellence, hands-on learning, and supportive services designed to help every student thrive.MS...

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  • Manual Approvals — gather required information and use the "Awaiting Approvals" macro

    Describe the required steps for handling requests that need manual approval: gather all necessary information, then apply the macro "Awaiting Approvals" to mark the ticket and trigger your approval...

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