Liliana Martinez
Articles
Recent activity by Liliana Martinez
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Resetting Workstation
Restarting a computer is a fundamental task that can resolve various issues, enhance performance, and apply updates. Below, we will explore the detailed processes for restarting both a MacBook and ...
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Brother Rugged Jet 4250 Troubleshooting
1. Printer Won't Power OnOne of the most common issues users face is that the printer does not turn on. If you experience this problem, the first step is to ensure that the printer is properly char...
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Mail Server Outage
1. Initial AssessmentThe first step in addressing a mail server outage is to conduct an initial assessment to determine the scope and severity of the issue. This involves checking the status of th...
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Troubleshooting Concur Access & Approval Issues
Overview:Users may report issues where their expense report is not showing in the approval workflow or they cannot access Concur properly. This guide helps agents quickly diagnose and resolve these...
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Single Sign-On (SSO) Troubleshooting Guide
Single Sign-On (SSO) Troubleshooting GuideSingle Sign-On (SSO) allows you to access multiple applications with just one set of login credentials, making it easier and more secure to manage your acc...
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Installing and Updating Key Software Applications
This guide explains how to install and update software to maintain security and functionality. It advises downloading from trusted sources, following installation prompts, and enabling automatic up...
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Okta or Gmail sign-in issues
Title: Quick FAQ — Okta or Gmail Sign‑in IssuesSummary: Fast steps to resolve common Okta or Gmail sign‑in problems. Contact IT if problems persist.Quick checklist (try these first) Recheck email/u...
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What to do if your workstation hangs constantly?
If your workstation often becomes unresponsive or freezes, there are several troubleshooting steps you can try to help identify and fix the problem. The easiest first step is to restart your comput...
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ANNOUNCEMENT : VPN Outage
We are aware that our VPN is currently experiencing connectivity issues resulting in an outage for some users. We are working with our VPN Provider support to resolve this issue. We apologize for ...
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System Outage Updates
System Name: GlobalNet Services Outage Duration: Approximately 4 hours Resolution Time: The issue was resolved as of 2:00 PM EST, January 2, 2024. Summary: We want to inform all employees that th...
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